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Customer 360 Solution offers a clear and comprehensive customer view on your smartphone.

With Customer 360, you can get a quick 360 view of your customer base right on your smartphone. This scenario leads to swifter and informed decision-making. It allows your stakeholders quickly close business opportunities quicker. With the Customer 360 solution, your marketing, field staff, and sales executives do not require to be on hold for any customer information. The solution also ensures they receive accurate and precise information from the support team. Its exceptional cross-platform technology can work well with various smartphones and most desktop browsers.

The solution architecture is robust, scalable, and supple to enable your custom data in the app with no added programming. This scenario will lead to more business opportunities and more revenue for your organization. Your customer can even place orders through this application and hence free up your customer service teams to do more value-added tasks leading to enhanced productivity levels.

Seamlessly connect with your enterprise network.

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Automate information flow

Drive significant information that can assist your sales representatives in answering your clients' queries, whether it is pricing, sales orders, or invoice details.

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Envision and avert delays

Steer swifter decisions and fast-track projects with real-time visibility, tailored dashboards, analytics, insights, and precise delivery of reports.

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In seconds your professionals can access their customer's important information in redundant files or their sticky pads.

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Turning Movement Counts

Traffic Engineers can view turning movement percentages and traffic flow maps within PACCT with just a few clicks. With a live feed of Connected Vehicle data, Turning Movements will be available in near-real time.

ISG developed an analytics infrastructure to ingest, process, and render CV data in near real-time. For example, on a daily basis in the Tri-State Region (NY, NJ, CT), the PACCT Platform received and processed approximately:

  • DATAPOINTS

    1.2B

    PER DAY

  • JOURNEYS

    3.5M

    PER DAY

  • DATAPOINTS

    334M

    PER PEAK PERIOD

  • JOURNEYS

    1.1M

    PER PEAK PERIOD

    Analyze solution usage in detail

    Customer 360 enables easy access to orders, invoices, price lists, and comprehensive product details. The solution is multilingual and secure and reduces the manual mode of access to information like phones, emails, and websites.

    • Real-time data access and drill to details
    • Access to customer and account dashboard
    • Securely create and update contacts
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    Know who converts and how

    Customer 360 solution assists in building advanced filters on orders and invoices. It enables inclusive conversion analytics, insights, and reports and allows pagination. You can even interact with a defined user base through the solution.

    • Downloadable concurrent reports and attachments
    • Craft advance filter and find essential retaining drivers
    • Automate and customize procedures for different stakeholders

    Significant B2B Functionalities

    • Customizable workflow
    • Create and edit contacts
    • Multilingual support
    • Enable user authentication
    • Facilitate branding with a look and feel
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    B2B Operational Gains

    • Trim down phone calls and email inquiries for invoices, pricing, and product accessibility
    • Trim down customer support employees for Order Entry, RMA, and other manual tasks.
    • Enable business partner self-service enrolment and administration.
    • Generate numerous reports for order acknowledgment and invoices.
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    Get in touch with our experienced experts today. Let's get started!

    Infosenseglobal has delivered modern-day technology solutions and enabled business initiatives backed by practised teams. We have facilitated professional support to leading organizations across the world since 2006.

    Infosenseglobal has delivered modern-day technology solutions and enabled business initiatives backed by practised teams. We have facilitated professional support to leading organizations across the world since 2006.

      Data Privacy

      Data privacy is a primary consideration when working with CV data. The raw data is anonymized and does not include any Personally Identifiable Information (PII). Beyond this, the architecture was developed with business rules to enhance privacy.